Our Contract

A contract is created between you and us when:

You place the order for either goods or services or any combination of good and services.

Payment must be at time of ordering in full, we do not accept cheques as a means of payment. ‘Cash on Delivery’ may be acceptable in some cases except Special Orders.

Before your goods are supplied we will contact you to confirm our delivery date.

The completion of the contract between you and us will take place on dispatch of the goods ordered or the work completed.

Restrictions on Returns – Supply Only Products

Your right to return goods exclude Special Order products which have been made to your specification unless found to be damaged or faulty on delivery to you. In these cases the goods will be replaced without charge.

In the event of all or part of an order being cancelled, materials manufactured or delivered will be invoiced and charged for unless agreed by us to be taken back into stock.

The product must be in its delivered form and must not have been tampered with in any way.

On return of the product, if it has been modified in any way (painted / treated / etc.) then the refund will be refused.

If the Goods are returned for any other reasons than being defective then you will be obliged to arrange and pay for the cost of returning the Goods to us.

Please Click Here to see our policy regarding ‘Timber and Treatments’.

Refunds

In compliance with current regulation you have a cooling off period where you may withdraw your order and therefore your Agreement with us. The cooling off period is any time up to seven working days after the day we have delivered the product to you. You must cancel your order in writing either by fax, letter or email.

Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you that you were entitled to a refund for delivery of the defective product.

Any products that are special order or bespoke are not subject to the cooling off period and must be paid for in full at the time of ordering.

If the goods are to be returned for any other reason other than being defective, you must arrange at your own expense to get the goods delivered back to our yard.

See restriction on returns policy.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

We would be happy to provide you with a quotation for manufacturing non standard design’s to your size and specifications.

Deliveries and Charges – Supply Only Products

We aim to deliver your goods within any agreed dates. Delivery charges vary depending on the type of products ordered.

How We Deliver – Supply Only Products

We deliver goods using our own vehicles. Most of our vehicles incorporate a crane for unloading on suitable ground. Please note:

If access to your delivery address is restricted, please let us know when speaking to the Sales Desk.

Our drivers are instructed not to take their vehicles off a hard road surface.

Our drivers will make every effort to deliver the goods as close as possible to the desired destination on your property using the crane. If that is not possible due to road surface or other conditions, our drivers are instructed to unload the goods to the kerbside.

Ensure you have made arrangements to move your goods to a secure location, if you are concerned about having the goods left at the off-load point or at the kerbside.

Do you have to be in when we deliver – Supply Only Products

Not necessarily, if you are happy for us to leave the goods, in accordance with the above conditions.

Please note that once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfers from us to you.

Delivery Notifications

We will advise your approximate delivery date/time this is usually the day prior to our vehicle loading.

Delivery Charge

For delivery charges, please enquire at time of ordering.

Damage to your Computer

While we make every reasonable effort to ensure that this website is free from viruses or defects, we cannot guarantee that your use of it or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that your computer and its peripheral equipment are protected from electronic viruses or bugs. We shall not be liable for any loss or damage which may arise to computer equipment as a result of using this website.

Compliance with Laws

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding this website and any transactions conducted on or through it.

Limitation of Liability

We value your custom and take our obligation to your very seriously. If we should fail in meeting our obligation you, we will do everything possible to put things right or to meet a valid and reasonable claim. However we cannot be held responsible or liable for failures arising from events beyond our control and as that you are reasonable in your demands and expectations of us. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel your Contract.

Nothing in these Terms and Conditions shall exclude our liability for death or personal injury due to our negligence or for fraudulent misrepresentation.

We will not be liable, in any way for losses or damages arising from the use of this website or from the misuse of goods purchased from this website.

If any part of these Terms and Conditions is deemed to be unlawful, void or for any reason unenforceable, then that provision or part of a provision, as applicable, will be able to be removed from these Terms and Conditions without affecting the validity and enforceability of any of the remaining provisions of these Terms and Conditions.

No waiver by us of any term or provision should be considered as a waiver of any other term or provision within these Terms and Conditions.

If we agree to exchange or refund the cost of a product we will not be responsible for any costs or losses however caused, incurred by yourself in the re-fixing or installation of the product.

For details on your rights as a consumer please contact the Consumer Direct service operated by the Office of Fair Trading on 08454 040506 or log on to www.consumerdirect.gov.uk

Entire Agreement

These Terms and Conditions set out our relationship with you. Any changes to these Terms and Conditions must be in writing and signed by both parties.

You confirm that, in agreeing to accept these Terms and Conditions, you have not relied on any representation other than those made in these Terms and Conditions and you agree that you shall have no remedy in respect of any such representation.

Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability to you in respect of any fraudulent or negligent misrepresentation whether or not these have become incorporated in these Terms and Conditions.

Law

These Terms and Conditions shall be governed by the laws of England and Wales.